"THIS VODKA IS WATER!!!" shouts the quite unkempt looking grumpy gray haired man as he slams down a open, half drank 750ml bottle of some of the most god awful vodka on the planet.
Old Drunk: "This...vodka...is...water. I just bought it & it's nothing but WATER!"
I look down at the bottle & it's kind of dirty. Then I notice the price tag. Hmmmm.
Me: "Sir, I'm very sorry but I can't refund or take back this bottle because it's open."
OD: "You damn well better! I come in here all the time & this is not my fault! I want to talk to the manager!"
By now he is causing a scene & acting belligerent.
Me: "I'm the manager."
Old drunk shuffles down to one of my co-workers & starts his rant all over again.
OD: "blarg blarg blarg blarg blarg"
Me: "Alright sir that's enough. First of all you are behaving disrespectfully. Second, this bottle is old & not even ours. We don't use price tags anymore & when we did we used completely different sized price tags with a completely different font."
OD: "THAT'S BULLSHIT! I.."
Me: "That's it, I've had enough. You are going to leave my store right now!"
He walks out the door & then comes back in. I come around from behind the counter, walk towards him in a very strong way & say "Go, now. You are going to leave right now."
That was that. So I thought.....
This jerk has the nerve to come back in to the store & complain about ME to my boss. Unbelievable. Thankfully, I have a cool boss who totally understands that I never act unprofessionally & therefore he knew this guy was full of crap.
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